Last updated: 8 June 2026
 
Ōtautahi Community Charitable Trust (“Ōtautahi Community”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in line with the New Zealand Privacy Act 2020.
 
This policy explains how we collect, use, store and share your personal information when you visit our website, support our work, or interact with us.
 
What information we collect
 
We may collect:
 

• Contact details – name, email address, phone number, postal address

• Donation details – donation amounts, frequency, payment method (processed via our payment providers), donation history

• Communication preferences – your choices about email updates and other communications

• Interaction data – messages you send us, forms you submit, feedback you provide

• Technical information – basic analytics such as pages visited and time on site (where enabled)
   

Providing information is optional, but if you choose not to provide certain details, we may not be able to:
 

• Process your donation

• Issue receipts

• Respond fully to your enquiries

• Provide some services or updates
   

How we use your information
 
We use your information to:
 

• Process and manage donations and issue receipts

• Communicate with you about your support, our work, and impact

• Respond to your questions and requests

• Manage any memberships, subscriptions, and community engagement

• Improve our website, campaigns, and supporter experience

• Meet our legal and reporting obligations
   

We do not rent or sell your personal information to anyone.
 
Sharing your information
 
We may share your information with:
 

• Service providers who help us run our website, process payments, send emails, or store data (for example, payment processors and email platforms)

• Regulators or authorities where required by New Zealand law
   

These parties are only given the information they need to perform their services and must protect it appropriately.
 
Storage and security
 
We take reasonable steps to keep your personal information safe from loss, unauthorised access, use, modification, or disclosure.
 
Your information may be stored in New Zealand or overseas by our trusted service providers. Where information is stored overseas, we take reasonable steps to ensure it is protected to standards comparable to the New Zealand Privacy Act 2020.
 
We keep personal information only for as long as it is needed for the purposes set out in this policy or as required by law.
 
Your rights
 
Under the New Zealand Privacy Act 2020, you have the right to:
 

• Request access to the personal information we hold about you

• Request correction of any information that is inaccurate or incomplete
   

To make a request, please contact us using the details below. We may need to verify your identity before we can share or change your information.
 
Cookies and website analytics
 
Our website may use cookies and similar technologies to:
 

• Help the site function properly

• Understand how people use our site

• Improve our content and services
   

You can usually choose to disable cookies in your browser settings, but some parts of the site may not work as well.
 
Third‑party links
 
Our website may link to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

 
Privacy Breach Notification
 
The Ōtautahi Community Charitable Trust takes the security of your personal information seriously. In the unlikely event of a privacy breach that causes, or is likely to cause serious harm to any individual, our procedure is as follows:
 

• Regulatory Notification: We will promptly notify the New Zealand Privacy Commissioner as per the mandatory reporting processes set out under the Privacy Act 2020.

• Individual Notification: We will also notify the affected individuals directly, where required, to ensure they can take appropriate steps to protect their personal information.

• Immediate Action: We will instantly initiate our internal containment and mitigation protocols to secure our systems and prevent any further unauthorised access or disclosure.
   

Changes to this policy
 
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
 
Contact us
 
If you have any questions about this policy, or if you want to request access to or correction of your information, please email us.

hello@otautahi.community